Your stories

I am posting this to expose how Vinted’s customer service actively helps dishonest buyers cheat the system. I have only been using Vinted for about two and a half months, and it has been an absolute joke.Right now, a buyer is trying to scam me out of a high value £120 item that I sold for £20. First, they claimed the item "smelled," and now they keep changing their story. This shifting narrative is a blatant, textbook tactic to trick the system into letting them keep the item for free. Just six weeks ago during my very first month on the app another buyer did the exact same thing to me. That first buyer openly threatened me with a bad review to bypass the rules, Vinted completely ignored the evidence, and the buyer got to keep both the item and the money.Vinted’s own Terms and Conditions clearly state that buyers cannot just make up subjective, changing stories to get free goods. Yet, their automated AI bots and useless support agents push everything in the buyer's direction anyway. They ignore clear proof and side with people who are actively breaking the platform's rules.As a new seller, this is a disgusting introduction to the platform. Vinted needs to look at the message history, enforce their own T&Cs, and stop protecting scammers.

The app is good in terms of it being easy to use and a quick sale, but there are some HUGE issues. There is absolutely no customer service. If you need any help all you get in response is an ai bot repeating the same unhelpful messages. There is also a growing issue with people being banned for no apparent reason. I personally have experienced this twice. I was banned permanently for fraud which I was shocked about as I have never done anything fraudulent so I appealed. Vinted then responded saying that this was an accident on their end and gave me my account back. Obviously I am glad to have it back but I think that fraud is a very serious thing to falsely accuse someone of. I then got temporarily banned for “commercial selling” even though I am a pro account which specifically allows commercial selling! I tried to argue with customer service but again it was a bot and they ended up saying that my photos looked “too professional” which was why I was banned which is completely ridiculous because I take all my photos myself. I’ve also has many people try to scam me and got no help whatsoever. It’s a huge shame as otherwise it’s a quick and easy way to make a bit of money and get rid of clothes quickly. If Vinted would improve their customer service it would make the app a thousand times better.

I had an account for over 4 years with 600 items sold that were all from my wardrobe and then got blocked for commercial activity?? I then tried making a new account and then I got blocked instantly, I also tried contacting them before with the first ban but all I got was a message from AI bot, you are telling me a stupid AI is blocking me and stopping me from being able to sell my items and also buy items? Ridiculous, you should consider better on at least your customer service because it is the worst I have seen in history. Also to talk about the scams on this platform is ridiculous, on my brother’s account he got scammed by someone, all that person did was to claim the parcel was empty and then I have no evidence of that parcel not being empty. It is so easy to scam people on this platform and the support don’t even help you, they BLOCK YOUR ACCOUNT! Because they also blocked my brother’s account because he got scammed that someone claimed he received a empty parcel but he did not! Will the courier not raise any questions when a bag feels too light??? I am also a influencer and I get hundreds if not thousands of messages from people who ask what to do if they get banned. I literally got to a point where I have to educate people on how to avoid potential scammers on the platform, fix your platform vinted! It’s ridiculous a platform so big relies just on AI messages.

I’ve sold and bought things on Vinted. Usually completely great experience.

I have had two bad experiences though.

My first negative experience was with a scam seller who advertised a name branded handbag which I bought, who then sent a very different random non-branded bag. Sadly the package arrived while I was on holiday so I didn’t check it in time, the funds were released and Vinted said they couldn’t do anything to help me.
The second bad experience was after I had bought an item, realised I had bought it in the wrong size and cancelled the order. The seller had clearly already downloaded the shipping label, as a few days later I received an unexpected parcel in the post. I was confused as I had not ordered anything. The seller had sent me the contents of their bathroom bin. It was absolutely disgusting and it actually scared me a bit as I haven’t met very many people who are mental enough to do something like that - and they had my name and address!
It’s worth being very careful on Vinted. It’s usually a wonderful app but it’s I’ve found that it’s a few dishonest or malicious users and occasional bad customer service that lets it down.

After buying a home decor item the seller posted a duplicate listing using the same photos. The item I received is different to the one photographed and is in visibly poorer condition to the one in the listing. When I raised the issue to the seller with clear photographic evidence they admitted they had multiples of the item but denied duplicate listing, accepted a return but wouldn't pay for the return shipping and basically told me they chose to make me pay for shipping out of spite for not accepting the item. As so many others have said the customer service is non-exsistent and is completely AI driven, there are no opportunities to correspond with a human customer service rep and I keep receiving the same blurb about returns rather than a reply that actually takes the issue at hand into account. The buyers fee also appears to hold no weight, even when your consumer rights are breached, if there is no one to judge the cases fairly and action that judgement. I'm currently waiting on a reply from the legal department but I highly doubt I'll get one and after this is resolved (or not) I won't be using Vinted again out of principle.

1) Very poor Vinted make buyer pay for return postage when item hasn’t been described honestly
2) Allowing buyers too much time to collect and often they don’t collect.

For above two points Vinted don’t allow you to leave negative feedback

3) I’m waiting for 2 refunds of items returned not as described. Vinted haven’t replied to messages. I’m currently down £80. Both are suspended and I have no idea why.
4) feedback scores not honest and misleading. Vinted automatically leaves 5 stars after a few days. You can’t leave feedback for many issues.
5) poor customer service / very slow /AI / don’t appear to read your messages.
6) issue with verification. I tried to sell a Louis Vuitton bag. I had proof of authenticy but they kept saying it was fake. In the end I sold on Vestaire Collective. I’ve read lots of other sellers have this issue when you have proof of purchase or authenticity.
7) too many unscrupulous sellers. I think they should be booted off once they’ve reached two reported problems.
8) I’ve reported many sellers to vinted who aren’t being honest in descriptions but vinted always say no issue. One seller was listing Nike trainers for £30 as very good and only worn indoors. They were absolutely filthy. Vinted did nothing.

I have had numerous problems with Vinted from both the buyer and seller side.

From the buying side, scammed with a fake item. I raised this with Vinted and shared proof (after the 3 day window as it looked legit at first). The proof included photos of comparison between a genuine and the fake side by side in hand and pointing out discrepancies. An email from the manufacturer saying they never made that particular style and they did nothing. £70 out of pocket for that one.

I have been asked to verify a payment and all of my pending orders as a buyer cancelled. They asked for a bank statement which I provided. The customer service agent ignored the initial message and started asking for id documents from my and back which was not mentioned anywhere in the initial message. I feel like this is asking for too much personal info when the reason for this was not raised.

No item being in the locker, Vinted do not care as the tracking says delivered. Out of pocket again for that courier issue.

The level of help is generally poor from customer service, but I find it often varies depending on which agent you finally get through to. It should be consistent throughout

As my new years resolution was to only purchase 2nd hand items this year, I went onto Vinted to purchase a pair of Vibram shoes. I found ones I liked put and offer in and bought them. When they arrived I noticed they were slightly damaged but was not mentioned on the listing, I notified Vinted, and also notified the seller - even said I don’t mind a partial refund for the cost of repairing the shoes. They offered £5 for a pair of £65 shoes. On further inspection I had doubts of the legitimacy of the shoes and started to compare those shoes to ones I bought a year prior and noticed some things were off. The next day I went to the vibram store in London to enquire about repairs, and this is when I found out they were fake. I went back to Vinted with the confirmation that they were fake, however Vinted said they needed to to their own investigation. I let them look into this and they came back by saying there are no signs of the shoes being counterfeit… even after getting the confirmation from the store that they were fake. Vinted paid the seller and now I’m out of pocket with damaged fake shoes.

I have had many negative experiences with Vinted and its dysfunctional system, both as a seller and as a buyer. However, what has been happening over the last few months since they started relying on AI for everything has gone far beyond acceptable limits.

I sold a handbag, but the buyer reported receiving a completely different package, most likely due to a mix-up during shipping. I sent customer support photos of the parcel taken while packing it and assumed the issue would be resolved easily.

After weeks without any updates, I received a notification that my account had been suspended because they suspected the lost handbag was counterfeit. This is absurd, considering the issue concerned a lost package, and the handbag was not even from a particularly expensive brand.

I filed an appeal and also provided photos of the handbag and its label, but within a few hours the transaction was cancelled. The result: no money, a blocked account, and non-existent customer support. Every time I contact them, I receive only automated replies that have nothing to do with the actual problem.

I am tired of this situation and intend to take the matter to consumer protection authorities and other relevant institutions.

I cannot understand how, in 2026, an app with such an inefficient and unfair system can still exist.

My partner bought a pair of Gucci trainers on Vinted two years ago and got them verified through Vinted’s own authentication service at the time - they came with the original receipt and a signed Vinted verification card confirming they were genuine.

Last month I decided to resell the same trainers on my own Vinted account, and I included photos of both the receipt and the verification card in the listing, just to be extra clear they were real. Within minutes my account was blocked by Vinted’s AI system.

I appealed straight away and asked for a human to look into it. Three weeks of chasing later, and after only ever getting generic copy-paste responses, I finally got Vinted’s “final decision” - they now say they have reason to believe I uploaded a counterfeit item and have permanently blocked my account. This is despite the fact that Vinted’s own staff had already verified and signed off on this exact item as genuine.

On top of the account being blocked, my outstanding orders were all cancelled and I was hit with 11 automatic negative reviews because of it, and my wallet balance got frozen too.

Three weeks of back and forth and not once did it feel like an actual person looked at the evidence I sent. It’s honestly worrying how much power these AI systems have over people’s accounts and income, with zero accountability when they get it wrong.

I sold a brand-new designer dress for £60 and listed any faults in the description. (All faults were fixable) So the buyer received the dress and remove the tag and then wanted to send it back. I approved the cancellation however I was under the impression she would reattach the tag and then she told me, after I approved the cancellation, that she couldn’t. it was then I noticed that she took a while to send the dress back and on top of that her account only had two reviews with both one star ratings. I then reported it immediately to Vinted as this is tampering with an item and goes against their terms. Vinted ignored all my emails and only acknowledged the situation a month later and argued that they couldn’t do anything now since the timeframe had taken too long and the money had been returned to her. I couldn’t collect the dress because it was sent to another address however I didn’t want to collect the dress as at the time I was still waiting for them to get back to me and tell me what I should do so currently I don’t have the dress and I don’t have the funds. I contacted them saying I would like them to pay me for the dresses depleted value and the customer service was so terrible that I kept receiving automated messages until finally they told me they don’t want to deal with it anymore so I decided to take it to small claims court.

When it works it’s great but when something goes slightly awry the customer service is absolutely appalling. I’ve had a buyer who has received a refund for an item but have admitted they have received it. After numerous attempts to message buyer (who hasn’t replied to a single message since acknowledging they received the item) and Vinted, Vinted’s final response was that I should come to a “friendly agreement” with the buyer and that they considered the case closed.
Thankfully it was only an inexpensive piece of clothing but that isn’t the principle.

Another item has gone missing having arrived at buyer’s drop off point only to make its way back to me and no update for 2 weeks.

Another buyer clearly didn’t like the item she bought so claimed it was “worn out”, despite my photos to the contrary on having it returned (it was brand new top), vinted took the buyer’s side.

When you start to worry about every item you send making it to the buyer and that they will uphold their end of the bargain, it’s not worth the hassle. Which is a shame as I never used to have these issues.

I feel like both buyers and sellers are taking advantage of loopholes and Vinted has no proper recourse when this happens.

When Vinted works well it is excellent, however it’s true commercial colours show when there is an issue. I sent a corner cupboard to a buyer, wrapped it head to toe and all around in multiple layers of bubble wrap, double layered cardboard the entire thing and stuffed packing paper into all of the crevices - I followed Vinted’s packing guidance to a T. Upon arrival the buyer opened the packaging to find that a crack had appeared. She concluded, as did I, that this had happened in transit. She contacted Vinted saying that it was clear it had happened in transit and sent the same comms to me. Several weeks later, Vinted refunded her (the correct thing to do), but concluded that they wouldn’t refund me as they said ‘insufficient packaging’ on my part. This simply wasn’t the case. I am always complimented by buyers in the feedback they leave about how good my packing is. I asked Vinted to re-consider and sent more photos and evidence of how it must have happened in transit. I received a non-sensical reply that indicated that Vinted customer service hadn’t looked at the evidence, nor did they have any intention to do so. So the buyer has the item and a full refund. I have no item and no refund.

Poor customer service.
Been ripped off from bad sellers
Items been lost and not been compensated but buyer has been .
Items returned with missing items (bundles) or not as they were sent . Or completely the wrong item returned .
Banned for nothing & hidden items said my photos were not mine on listing even though I proved that it was in fact my wardrobe & bed Vinted said screenshots is a violation and would not un hide my item. I’ve also Been asked to remove items as in their eyes I was a commercial business selling items when I was not .and banned me for a week . Still trying to sort it out with Vinted .
My ban was up . So back to normal for one day then they banned me again for too many p Louise items which all the items were in fact mine I showed them receipts of the item’s . Which was my own personal collection during this trying to sort this out And lost money also as some items were bumped to get extra views . They demanded I got a pro account or I would be permanently banned.which I wasn’t permanently banned but was made to delete all my listings instead and was banned for an other week .
The AI system is a shambles
Item not as described or broken .
Not receiving items also .
Shipping labels not downloading
Not being able to buy anything as there is a problem on Vinted side .

Unfortunately, the root cause of all these unfair bans is malicious reporting from other users. It is crucial to expose this flaw so Vinted finally changes how much weight their system gives to automated reports!
As a PRO user, I have already been banned 5 times for alleged 'commercial selling.' Fortunately, after downloading my data, I realized I was being targeted by mass reports. Now, whenever my account is restricted, I immediately put my shop on vacation mode while waiting for a resolution—which can take up to 25 days due to their massive backlog of appeals. I do this because vacation mode hides my items, preventing people from submitting more reports. If I didn’t use this as a shield, my account would have been permanently deleted months ago.
The situation has become unsustainable: since April, I haven't been able to keep my business running. Every single time I win an appeal, I am re-banned the very same day, for the exact same reason, and sometimes EVEN for the very same listings. It’s a never-ending loop driven entirely by reports. I receive up to 40 reports a day, and I am in touch with over 60 other PRO users facing this exact same nightmare. This is a testimony from Italy