Question 1

Why has my Vinted account been suspended or banned?

Accepted Answer

Vinted uses automated AI moderation to suspend and ban accounts. Common triggers include selling too many items in a short period, being reported by a buyer, listing branded items that trigger the counterfeit detector, or converting to a Pro account. Vinted rarely explains the specific reason, and the ban is often applied without human review.

Question 2

How do I appeal a Vinted ban?

Accepted Answer

Vinted does not offer a formal appeal process with a right to speak to a human. Users can contact Vinted support in-app, but responses are typically templated and repeat the original decision. If your account has funds frozen, you can escalate via Section 75 or chargeback through your card issuer, and file a formal complaint with Citizens Advice for onward referral to Trading Standards. Templates are available at sadvintedfaces.com/take-action.

Question 3

I was scammed on Vinted, what do I do?

Accepted Answer

First, raise a dispute in the Vinted app within 2 days of receiving the item. If Vinted refuses or ignores you, contact your card issuer for a Section 75 claim (credit card) or chargeback (debit card). If your card issuer refuses, escalate to the Financial Ombudsman. Also file a Citizens Advice complaint so Trading Standards has the pattern on record. Ready-to-send letter templates for all three routes are at sadvintedfaces.com/take-action.

Question 4

I received a counterfeit item on Vinted, can I get a refund?

Accepted Answer

Under the Consumer Rights Act 2015 you are entitled to a refund for counterfeit goods. Report the item in the Vinted app immediately and refuse to release payment. If Vinted sides with the seller, claim Section 75 or a chargeback from your card issuer. Keep all evidence including photos of the counterfeit indicators, packaging and the listing screenshot.

Question 5

Vinted customer service is not responding, what do I do next?

Accepted Answer

Vinted's customer service is largely automated. Templated responses and no response at all are the most common complaints in the 1,702 user Sad Vinted Faces survey. Escalate outside Vinted: contact your card issuer for a refund, file a Citizens Advice complaint for Trading Standards referral, and if a Buyer Protection fee dispute is involved, complain to the Financial Ombudsman via your card issuer. All templates are at sadvintedfaces.com/take-action.

Question 6

Does Vinted use AI for customer service?

Accepted Answer

Yes. Vinted's customer service is largely handled by AI and automated moderation, with limited human review even for serious cases involving frozen funds or account bans. This is one of the most consistent complaints in the Sad Vinted Faces survey of over 1,700 UK users.

Question 7

My Vinted parcel is missing, who is responsible?

Accepted Answer

Vinted, as the platform that facilitated the sale and the party contracting the courier, is your first point of contact. Raise the dispute in-app within 2 days of the expected delivery date. If Vinted refuses to help, claim through your card issuer using Section 75 or chargeback. The courier itself does not owe you a refund because you did not contract them directly.

Question 8

Does Vinted Buyer Protection actually work?

Accepted Answer

The Buyer Protection fee is charged on every transaction and marketed as insurance-like protection, but the Sad Vinted Faces survey documents hundreds of cases where claims were refused or ignored. If your Buyer Protection claim was refused, escalate via your card issuer and, if refused there too, the Financial Ombudsman.

Question 9

How do I report Vinted to Trading Standards?

Accepted Answer

The only route is via Citizens Advice on 0808 223 1133 or referrals.citizensadvice.org.uk. Consumers cannot lodge a Trading Standards case directly. Citizens Advice logs your complaint, gives you a case reference and refers it to the correct Trading Standards office. As of April 2026 the Trading Standards office that handles Vinted has changed, and Trading Standards confirmed to a Sad Vinted Faces user in August 2026 that Citizens Advice is now the only entry point. If your Vinted Subject Access Request has been ignored, redacted or returned without addressing the automated-decision logic or the report sources used against you, include that in your Citizens Advice complaint. If you are an HMRC-registered Pro seller, cite the Platform-to-Business Regulation and the DMCC 2024. If you are a regular seller, cite the Consumer Rights Act 2015 and the DMCC 2024. Ready-to-send template letters for both routes are at sadvintedfaces.com/take-action.

Question 10

Can the Financial Ombudsman help with a Vinted dispute?

Accepted Answer

The Financial Ombudsman cannot investigate Vinted directly because Vinted is not a UK-regulated financial firm. However, the Ombudsman can investigate your card issuer if they refused a Section 75 or chargeback claim on a Vinted transaction. You must complain to your card issuer first and wait up to 8 weeks before escalating. Templates at sadvintedfaces.com/take-action.

Question 11

Why was my Vinted Pro account banned?

Accepted Answer

The Pro Account Trap is a recurring pattern: users are told they must convert to Pro to keep selling, they register with HMRC as sole traders, and then are banned again by automated moderation for commercial selling on a Pro account. Vinted rarely provides a specific reason. Users with frozen Pro account funds should escalate via card issuer and Citizens Advice.

Got a skill you'd lend the campaign?

Latest updates from the campaign

Thousands of UK users are losing their accounts, their money and their livelihoods. Vinted still refuse to explain why.