# Sad Vinted Faces

> UK community-run research campaign and help hub for Vinted buyers and sellers dealing with account bans, suspensions, scams, counterfeits, missing parcels, Buyer Protection disputes, and Vinted customer service failures. Founded by Catherine Warrilow. 1,600+ verified UK Vinted user reviews on record.

## Site summary

Sad Vinted Faces (sadvintedfaces.com) documents systemic problems with the Vinted resale platform in the UK. It hosts a public survey, a research report identifying five recurring patterns of harm, a public log of communications with Vinted's CEO and investors, ready-to-send complaint templates for Citizens Advice, Trading Standards and the Financial Ombudsman, and press coverage tracking. The site is not affiliated with Vinted.

## Key pages

- [Home and live survey](https://sadvintedfaces.com/): live stats, add your own Vinted experience, read others.
- [Research report](https://sadvintedfaces.com/report): five identified patterns of harm — Pro Account Trap, Counterfeit Bot Catastrophe, Customer Service Vacuum, Asymmetric Buyer Protection, Courier Black Hole.
- [Help and FAQ](https://sadvintedfaces.com/help): answers to the most common Vinted problems (bans, scams, counterfeits, missing parcels, customer service, Pro accounts, Buyer Protection fee, appeals, refunds).
- [Complaint templates](https://sadvintedfaces.com/take-action): ready-to-send letters for Citizens Advice, Trading Standards escalation, and the Financial Ombudsman via Section 75 or chargeback.
- [Messages to CEO and investors](https://sadvintedfaces.com/messages): public log of direct correspondence with Vinted CEO Adam Jay and shareholders including EQT, Lightspeed, Insight Partners, Accel, Baillie Gifford.
- [Social and media coverage](https://sadvintedfaces.com/coverage): press coverage (The Times, Sunday Times) and TikTok testimonials.
- [About the creator](https://sadvintedfaces.com/about): Catherine Warrilow.

## Topics covered in depth

- Vinted account suspended, banned, permanent ban, temporary ban, appeal process
- Vinted Pro account banned, HMRC sole trader trap
- Vinted scam, counterfeit item, misdescribed item, refund refused
- Vinted customer service failure, AI moderation, templated non-response
- Vinted missing parcel, courier dispute, lost package
- Vinted Buyer Protection fee, insurance mis-selling question
- Section 75 claim on Vinted purchase, chargeback dispute
- How to report Vinted to Trading Standards (via Citizens Advice)
- How to escalate to the Financial Ombudsman
- Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008 as they apply to Vinted
- CMA and FCA regulatory routes

## Key statistics (as of July 2026)

- 1,600+ verified UK Vinted user reviews collected
- Average rating 1.44 out of 5
- 928 users report being banned or suspended without explanation
- 380 users report being scammed
- Majority report Vinted customer service ignored their requests for help

## Optional

- [llms.txt spec](https://llmstxt.org/)
- Contact: use the survey form at https://sadvintedfaces.com/ or contact the media lead via TikTok at https://www.tiktok.com/@catherinewarrilow